Roger I. Hintz, Jr., MBA, CLSS
Senior Business/Data Analyst and Information Technology ProfessionalHigh-energy, passionate, detail-oriented professional who improves business processes through collaboration, Agile and Lean-Six Sigma principles and methodologies. Extensive experience in various Project Management techniques within information technologies and product development projects (doing whatever it takes). Work history includes considerable experience as a manager, project leader, mentor, systems analyst, data analyst, applications developer and systems administrator using business intelligence and collaborative technology software.Areas of ExpertiseContinuous Process Improvement | Certified Lean Six Sigma Green Belt | Full Software Development Life Cycle | Business Relationship Management | Business Systems Documentation | Project Management | Infrastructure/Data Analysis | Application Development | Requirements Analysis | Workflow and Dataflow Charts | Complex Problem Solving | Data ETL and TransferEmployment HistoryState of Indiana - Indiana Office of TechnologyIT Business Systems Consultant - Senior - 11/2023 to present: Providing consultative services (such as project management, process improvement and information security) for application owners at various state agencies within the state of Indiana. United Healthcare, Inc. Data Analyst 2/Sr. VoC Data Manager - 08/2021 to 08/2023: As a member of the Government Programs Member Experience team, activities included monitoring and improving daily data flows used for providing insights by the M&R Voice of the Customer team. Duties included; extraction, analysis and loading of data (ETL) using MS SQL and Oracle SQL, coordination of work across multiple teams, documentation and mapping of data processes, gathering of business requirements for new data sources and procedures, and submitting reporting intakes with various reporting teams. Additional responsibilities include; managing projects by hosting and attending meetings to lead and support teams of internal, contracted and vendor employees in existing and new projects, auditing of complex data models, and development (and deployment) of QC and UAT procedures to ensure quality data delivery. Major accomplishments include; modernization of a communications gateway server, development and deployment of data monitoring procedures, automation of data flows, reduction of data extraction lags from two weeks to three days. Participated in; daily team-building communications, Employee Engagement committee activities and a Mentor Circle program. Worked extensively with Excel, PowerPoint and Qualtrics XM Discover (Studio and Connectors) in documenting and managing data flows from Big Data repositories (BDPaaS, HIVE, etc.) to a Natural Language Processing (NLP) platform. Capability (Business Process) Analyst - 03/2019 to 08/2021: As a member of the GO CORE Transformation team, activities included providing daily report metrics to the business and providing project support for four Six Sigma Black Belt Consultants. Duties included; daily compilation and distribution of reports containing call center metrics, composition of presentations, extraction and analysis of data using Oracle SQL and other methods, documentation and mapping of existing business processes, gathering of business requirements for new reporting efforts. As a member of the Government Operations (Medicare and Retirement) Customer Services team responsibilities were focused on process improvement to call center operations using data analytics and Lean-Six Sigma methodologies and techniques. Utilized Excel, Oracle SQL, Tableau and other tools to extract and analyze data from various data sources. Fahrenheit IT Staffing & Consulting (now a part of Experis) Sr. Business Analyst Consultant - 09/2018 to 03/2019: Under extended contract to UnitedHealthcare, Inc., a fortune 5 healthcare provider. Responsible for clearly documenting business requirements for advanced analytics research projects in an Agile environment. Served as a product owner for building and developing a transformative initiative built from the ground-level up to improve customer experience into and throughout retirement for Medicare & Retirement members. Duties included gathering and grooming of user stories, features and capabilities using Atlassian Confluence and CA Agile Central, story-telling using data, and developing and maintaining the business knowledge needed to support business transformation. Sr. Infrastructure / Data Analyst - 03/2017 to 07/2018: Under extended contract to Anthem, Inc. Responsible for ETL (extracting, transforming and loading data) in support of infrastructure data cleansing efforts in preparation for data migration to a new platform. Primary duties included generation of reports for data extraction and analysis, review and transformation of existing data using ServiceNow, Microsoft Excel and IBM Tivoli Application Dependency Discovery Manager (TADDM). Independent Consultant - 07/2016 to 03/2019: Business and Information Technology Professional providing consultative services for clients in areas such as project management, process improvement, website development, network design, and information security. Attained certification as a Lean-Six Sigma Green Belt for business process improvement. Arrow Electronics, Inc., Enterprise Computing Solutions - 01/2009 to 07/2016: Programmer / Analyst / IT Systems Software Engineer III As a member of the IT Systems Support Team (2015 to 2016) activities were focused on applications support (monitoring and administration) for Business Intelligence software. Employed Agile, Scrum and Waterfall methodologies to manage projects and group tasks. As a member of the corporate Information Technology Department (2009 to 2015), activities were primarily focused on developing, enhancing and supporting complex automated workflow systems for various aspects of the business. Managed projects using Agile and RAD methodologies. Produced and maintained technical systems documentation, including Visio workflow and dataflow diagrams for all team-supported software applications.
EducationMaster of Business Administration (MBA) - Information Technology Management,
Christian Brothers University, Memphis, Tennessee Courses taken in Computer Integrated Manufacturing Technology, Purdue School of Engineering and Technology, Indiana University Purdue University at Indianapolis, Indianapolis, Indiana Bachelor of Science in Fine Art and Associate of Science in Business Administration, University of Indianapolis, Indianapolis, Indiana Certificate in Business Administration (CBA) in Strategy, Finance and Project Management, Indiana University – Kelley School of Business, Indianapolis, Indiana Professional Certifications
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